mgame Privacy Policy

When you register an account on mgame, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and any payment details required to process deposits and withdrawals in Philippine pesos. We also collect technical data automatically when you use our platform, such as your device type, browser, IP address, and session activity, which helps us maintain platform security and improve performance. If you contact our support team, we may retain records of those communications to help resolve your queries more efficiently. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable regulations in the Philippines.

The personal data we collect is used primarily to operate your account, process transactions, and deliver the gaming services you have signed up for on the mgame platform. We use your information to verify your identity as required for responsible gaming and regulatory compliance, and to detect and prevent fraudulent or suspicious activity that could affect you or other Filipino players. Your contact details may be used to send you important account notifications, security alerts, or updates about changes to our terms or policies — we do not send unsolicited marketing messages without your consent. Technical and usage data helps us understand how players interact with the platform so we can fix issues, improve features, and optimise the mobile experience for users across the Philippines. We do not sell, rent, or trade your personal data to any third party for their own marketing purposes under any circumstances.

mgame may share your personal data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other bodies where we are legally required to do so under Philippine law or applicable international regulations. In the event that mgame undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that process, and you will be notified of any material changes to how your data is handled. We do not share your data with any third party for advertising or profiling purposes without your explicit consent. Any third party that receives your data is bound by strict confidentiality obligations and data protection standards consistent with our own.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Your account is protected by password authentication, and we strongly encourage all Filipino players to use a strong, unique password and to make use of any additional security features available on the platform to protect your account at all times. Sensitive data such as payment information is handled using industry-standard encryption protocols to ensure it cannot be intercepted during transmission. Our security practices are reviewed and updated regularly to address emerging threats and to maintain the highest practical level of protection for player data. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to report any suspicious activity on your account to our support team immediately.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. Transaction records and identity verification documents may be kept for a longer period to comply with anti-money laundering requirements and other regulatory obligations that apply to gaming platforms operating in the Philippines. When your data is no longer required for the purposes for which it was collected, and there is no legal obligation to retain it, we will securely delete or anonymise it in accordance with our internal data management procedures. If you close your account, we will process your data deletion request in line with our retention obligations and notify you once the process is complete. You may contact our support team at any time to ask about the specific retention period that applies to your personal data.

As a player on the mgame platform, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data where there is no legal obligation for us to retain it. You may also object to certain types of data processing or request that we restrict how we use your information while a query or complaint is being resolved. To exercise any of these rights, please contact our support team through the live chat feature available inside your account, and we will respond to your request as promptly as possible. We may need to verify your identity before processing certain requests to ensure that your data is not disclosed to an unauthorised person. If you are not satisfied with how we have handled your data or responded to your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

The mgame platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and help us understand how players navigate the platform so we can continue to improve the experience for Filipino users. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and use core features. We may also use analytics cookies to collect aggregated, anonymised data about platform usage, which helps us identify areas for improvement and optimise performance on mobile devices. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some parts of the platform. By continuing to use the mgame platform, you consent to the use of cookies as described in this Privacy Policy.

mgame reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer to Filipino players. When we make material changes, we will notify you through the platform or by other appropriate means, and the updated policy will be published on this page with a revised date. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. Continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have any questions about this policy or how your data is used, please do not hesitate to reach out to our support team — we are available around the clock to assist all players in the Philippines.